If you’re WordPress extremist you should have heard about the term of Happiness Engineer. If aren’t, google it! I bet you could easily find this term initially introduced by. This term also be used by other folks who are working in the technical support areas, which are not far from WordPress-ish. Yes, including me.

I am not a smart guy. Probably a plenty of lucks surrounds me. I’ve been working as Customer Support Happiness Engineer position for two awesome companies by far. It was started when I was in college around two years before graduation. I worked at Owwwlab, which ended at August 2016. A few months before that time, I’ve been hired by aThemes — WP themes shop company who authored Sydney theme — until now.

I’ve never imagined to have this kind of job before, because I took English Education program. Ideally I should have been a teacher in the classroom — working close with students by day and compose lesson plans by night. Ah, that should have been cool! As the time goes by, wheel of life steered to another direction. I felt really nervous and my mind filled full of uncertainty. However motivations surrounded me way much bigger. Thanks internet! Which easily showed me several reputable people in my country who work on IT or similar fields. Tough their education background is non-IT. At that time Twitter was a gate to recognize them. If allowed to mention, they’re Fikri Rasyid, Asep Bagja Priandana, Anggi Krisna, Daus Gonia, and many others. I’ve never met them in person, except with some (Fikri and Anggi) at WordCamp in the past. They didn’t motivate me eyes to eyes, yet their online presence did.

With Fikri Rasyid (left) at WordCamp Indonesia 2013

Let’s back to the main topic. It’s neither really a swift nor purely my effort, which was extremely imperfect. I had just a few experience of WordPress coding when working at PuriWP — WordPress development company based in Bandung, West Java. I didn’t take for granted while spending hours working there. I learnt coding and project management. Thus I left my college for two semesters. Afterwards I went back to campus life again, and still doing some freelance works in spare hours. Mostly by night. I also developed my communication skill (especially technical writing) by giving some time to do voluntary works on the .org forums.

I’ve written numerous support replies for customers and community. Not only themes, but also plugins. Scope of WordPress products varies. I didn’t limit myself to only work on those two. I answered some general WordPress questions as well, e.g. dead white screen, WooCommerce virtual product, etc. By the time goes, supporting WP products, especially aTheme’s themes is really addictive. One problem solved, I feel like want to take some more and more.

In conclusion of this writing, would you think that it’s my passion? I don’t really know. But I feel like I am happy doing it.

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